Terms and Conditions

TERMS AND CONDITIONS OF THE BOCA-CABO ONLINE STORE

 

These terms and conditions set out the general terms and conditions for the sale of goods via the online store www.boca-cabo.com operated by: 

  1. a) Karolina Jania conducting business under the name Karolina Jania BOCA CABO with registered office in Krakow (30-347), ul. Wadowicka 7, entered into the Central Register and Information on Economic Activity, Tax no. (NIP): 6812004178, Statistical No. (REGON): 521544811 and 
  2. b) Bogumiła Szewczyk conducting business under the name Bogumiła Szewczyk BOCA CABO with registered office in Krakow (30-347), ul. Wadowicka 7, entered into the Central Register and Information on Economic Activity, Tax no. (NIP): 6812054058, Statistical No. (REGON): 122532515 

acting as partners in the civil partnership Boca Cabo Bogumiła Szewczyk Karolina Jania spółka cywilna with its registered office in Kraków (30-347), ul. Wadowicka 7, Tax no. (NIP): 6793239525, Statistical No. (REGON): 521704344, as well as the terms and conditions for the use of the online store www.boca-cabo.com and the terms and conditions for the provision of electronic services. 

You can contact Boca Cabo from Monday to Friday from 8:00 a.m. to 4:00 p.m. at the following e-mail address customercare@boca-cabo.com or by calling +48 608 773 777. It is also possible to contact us by post at 30-347 Krakow, ul. Wadowicka 7. 

  1. DEFINITIONS
  1. Customer  a natural person, a legal person or an organisational unit without legal personality who purchases Goods through the Store; 
  1. Consumer - a natural person making a purchase of Goods in the scope not directly connected with his/her economic or professional activity (in accordance with the content of Article 221 of the Civil Code, hereinafter referred to as the "Civil Code"); 
  1. Customer Account - means a service provided electronically whereby the Seller sets up a dedicated panel on behalf of the Customer enabling the Customer to use additional functionalities; 
  1. Entrepreneur having the rights of a Consumer - a natural person concluding a Sales Contract with the Seller directly related to his/her business activity, when it follows from the content of the Sales Contract that it does not have a professional character for that person, in particular resulting from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity; 
  1. Terms and Conditions - these rules and regulations of the Store, available at www.boca-cabo.com/regulamin; 
  1. Store - the online store operated by the Seller via the website www.boca-cabo.com; 
  1. Seller or Boca Cabo  - means:
  1. Karolina Jania conducting business activity under the name of Karolina Jania BOCA CABO with registered office in Krakow (30-347), ul. Wadowicka 7, entered in the Central Register and Information on Economic Activity, Tax no. (NIP): 6812004178, Statistical No. (REGON): 521544811, 
  1. Bogumiła Szewczyk conducting business activity under the name Bogumiła Szewczyk BOCA CABO with registered office in Kraków (30-347), ul. Wadowicka 7, entered in the Central Register and Information on Economic Activity, Tax no. (NIP): 6812054058, Statistical No. (REGON): 122532515

acting as partners in the civil partnership Boca Cabo Bogumiła Szewczyk Karolina Jania spółka cywilna with its registered office in Kraków (30-347), ul. Wadowicka 7, Tax no. (NIP): 6793239525, Statistical No. (REGON): 521704344, e-mail: customercare@boca-cabo.com ; telephone number: 608 773 777 who is also the owner of the Store; 

  1. Goods - a movable item presented by the Seller via the Store, which may be the subject of a Sales Contract; Goods presented in the Store are new; 
  2. Sales Contract - means a distance sales contract, on the terms set out in the Terms and Conditions, between the Customer and the Seller.
  1. GENERAL PROVISIONS 
  1. The Terms and conditions are addressed to the Store's Customers; they specify the terms and conditions of using the Store, general terms and conditions of sales of Goods through the Store, including issues related to placing orders, concluding Sales Contracts, payment and delivery, principles of withdrawal from the contract (returns), complaints, as well as terms and conditions of providing electronic services by the Seller. 
  2. The use of the Store is possible after reading and accepting the Terms and Conditions. 
  3. In order to use the Store, including placing an order, the following is necessary: 
  1. a) that the Customer has a device with access to the Internet, 
  2. b) that the Customer has an active e-mail address, 
  3. c) use of widely available popular operating systems and web browsers with cookies and Javascript enabled, 
  4. e) use of an Internet connection of at least 600Mbps. 
  1. It is prohibited for the Customer to provide content of an unlawful nature, in particular content which infringes the personal rights or intellectual property of third parties.
  2. The Customer is obliged to use the Store in accordance with the law, the Terms and Conditions and good manners. In particular, it is forbidden for the Customer to take any action that compromises data security or the interests of the Seller. 
  3. The information contained in the Store regarding the presented Goods does not constitute an offer but an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. 
  4. The invitation to make offers via the Store is directed exclusively to customers who make a retail purchase. For bulk purchases, please contact the Seller at the e-mail address customercare@boca-cabo.com
  5. The photographs of the Goods presented in the Store are for illustrative purposes only. The appearance of the Goods in the images may differ slightly from their actual appearance, especially with regard to the representation of colours, which may vary depending on the computer monitor. 
  6. The Seller uses security measures such as passwords, SSL encryption or anti-virus software in particular. Despite this, the use of the Internet and the electronically provided services may involve the risk of unauthorised persons gaining access to the Customer's data or the Customer's equipment being accessed by malicious software. The Customer should use appropriate security measures such as confidential passwords or anti-virus software, among others. 
  1. PLACING AN ORDER AND CONCLUDING A SALES CONTRACT 
  1. The conclusion of a sales contract between the Customer and the Seller is only possible by placing an order in the Store. 
  2. Orders can be placed 24 hours a day, 7 days a week. Orders are processed only on working days. 
  3. The Customer can place an order using a Customer Account or as a guest. 
  4. Placing an order is done as follows: 
  1. The Customer selects the Good(s) of interest presented in the Store by pressing the "Add to basket" button; 
  2. once the order is complete, the Customer proceeds to the order form. The Customer who has a Customer Account logs into the Customer Account and is obliged to confirm that his/her data is up-to-date. The Customer who does not have a Customer account fills in the order form with the data necessary to process the order. The Customer is obliged to provide up-to-date and truthful data. The provision of out-of-date or false data may result in the impossibility to conclude a sales contract and to fulfil the order; 
  3. after completing or possibly updating the data, the Customer chooses the method of delivery and payment; 
  4. after choosing delivery and payment, the Customer places an order by pressing the button "Order with obligation to pay", and it is necessary for the Customer to read and accept the Terms and Conditions before placing the order. 
  1. The placing of an order by the Customer (i.e. pressing the "Order with obligation to pay" button) constitutes an offer to conclude a Contract of Sale for the Goods or Goods which are the subject of the order. 
  2. Once the order has been placed, the Customer receives an automatic message to the e-mail address he/she has provided, confirming that the Seller has received the order and has begun to verify it. 
  3. Once the order has been verified, the Seller immediately sends information to the Customer at the e-mail address provided by the Customer: 
  1. acceptance of the order for execution, which is tantamount to acceptance of the offer by the Customer. The contract of sale is concluded upon receipt by the Customer of the Seller's statement of acceptance of the order for execution, or
  1. cancellation of an order or part of it. A notice of cancellation of an order or part of it shall constitute a declaration by the Seller that it has not accepted the Customer's offer (in whole or in part). In this case, the Contract of Sale in respect of the Goods covered by the cancelled part of the order shall not be concluded and the Seller shall refund to the Customer any payments previously made.
  1. Once an order has been accepted for fulfilment, the Seller confirms the material terms and conditions of the Contract of Sale to the Customer by sending them to the Customer's designated e-mail address on a durable medium, as well as providing the Customer with a proof of purchase in electronic form. 
  1. PAYMENT
  1. The prices for the Goods presented in the Store are specified in Polish zloty and are gross prices. 
  2. Prices do not include delivery costs or any other costs to be borne by the Customer in connection with the order, as these may depend on the payment or delivery method chosen. Once the payment and delivery method has been selected, the Customer is informed of the total costs he/she is obliged to pay for the order. If delivery is outside the EU, the above information does not include additional costs such as e.g. customs duties or taxes which may be added under the laws of third countries, the amount of which cannot be determined at the stage of order placement. 
  3. The Seller allows the Customer to choose from the following payment methods for the Goods: 
  1. Przelewy24
  2. Stripe
  3. PayPal
  4. Klarna
  1. The currently available payment methods are also described under www.boca-cabo.com/platnosci and each time when placing an order. 
  2. The payment methods available may depend on the delivery method chosen by the Customer. 
  3. After selecting a particular payment method when placing an order, the Customer is redirected to the gateway of the operator of the respective payment. 
  4. The Customer is obliged to make payment for the order within 24 hours of placing it. Failure to pay within the aforementioned period shall result in cancellation of the order. 
  5. When placing an order, the Customer can indicate that they wish to receive an invoice. In this case, the invoice is sent to the e-mail address provided by the Customer. 
  1. DELIVERY 
  1. The Seller makes deliveries worldwide to the Customer's address indicated in the order. 
  2. The Customer may choose from various methods of delivery of the Goods indicated by the Seller. The available delivery methods and times are described in the Store under www.boca-cabo.com/dostawa and each time an order is placed. Delivery time and cost may vary depending on the delivery method chosen by the Customer. 
  3. In the case of a Customer who is a Consumer or an Entrepreneur having the rights of a Consumer, the delivery time of the Goods shall not exceed 30 days, unless the Consumer or Entrepreneur having the rights of a Consumer has agreed to a longer delivery time when placing the order. 
  4. If the subject of the order are Goods with different delivery dates, the longest delivery date is binding for the Seller. However, the Seller may divide the Order into several separate shipments at no additional cost to the Customer. If several orders are placed at the same time, they may̨ be delivered separately on different dates.
  5. The delivery costs of the Goods shall be borne by the Customer. However, the Seller may set a minimum order value entitling the Customer to benefit from free delivery of the Goods. 
  6. The Seller shall inform the Customer at the e-mail address provided by the Customer that the Goods have been transferred to the carrier and allow the Customer to track the delivery. 
  7. The Customer is obliged to examine the delivered consignment at the time and in the manner usual for consignments of this kind. If the Customer discovers loss or damage to the consignment, the Customer is obliged to take all possible steps necessary to establish the carrier's liability, including drawing up a report and photo documentation. 
  1. RIGHT OF WITHDRAWAL (RETURNS) 
  1.  A Customer who is a Consumer or an Entrepreneur having the rights of a Consumer, who has concluded a Sales Contract, may withdraw from it within 14 days without stating a reason and without incurring costs, except for the costs provided for by the applicable legislation.
  2.  The period for withdrawal from the Sales Contract shall begin from taking possession of the Goods by the Consumer, the Entrepreneur having the rights of the Consumer or a third party other than the carrier designated by them and, in the case of a Sales Contract which includes multiple Goods which are delivered separately, in lots or in parts, from taking possession of the last Goods, lot or part. 
  3. A Consumer or an Entrepreneur having the rights of a Consumer may withdraw from the Sales Contract by submitting a statement of withdrawal from the Sales Contract to the Seller. 
  4. The declaration of withdrawal from the Contract can be made, for example, as follows: 
  1. in writing to the Seller's address, i.e.: ul. Wadowicka 7, 30-347 Kraków
  2. via e-mail to the Seller's address, i.e. customercare@boca-cabo.com ; 
  3. using the form, a specimen of which is attached to these Terms and Conditions and which has been placed in the Store at: boca-cabo.coml/formularz_zwrotu. The use of the form is not obligatory. 
  1.  In the event that the Consumer or an Entrepreneur having the rights of the Consumer chooses the method of withdrawal via e-mail or using the form made available by the Seller, the Seller shall immediately send to the Consumer or Entrepreneur having the rights of the Consumer an acknowledgement of receipt of the statement of withdrawal from the Sales Contract on a durable medium. 
  2.  To meet the deadline, it is enough to send the statement before its expiry.
  3. In the event of withdrawal from the Sales Contract, it shall be deemed not to have been concluded.
  4. If the Consumer or Entrepreneur with Consumer rights has made a declaration of withdrawal from the Sales Contract before the Seller has accepted the offer, the offer shall cease to be binding.
  5. The Seller shall be obliged to return to the Consumer or Entrepreneur having the rights of the Consumer all payments made by the latter, including the costs of delivery of the Goods, immediately, but no later than within 14 days of receipt of the declaration of withdrawal from the Sales Contract.
  6. If the Consumer or an Entrepreneur having the rights of the Consumer has chosen a method of delivery of the Goods other than the cheapest ordinary means of delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer or Entrepreneur having the rights of the Consumer for any additional costs incurred by the latter. 
  7.  The Seller shall refund the payment using the same method of payment used by the Consumer or Entrepreneur havingthe rights of the Consumer, unless the Consumer or Entrepreneur having the rights of the Consumer has expressly agreed to another method of refund that does not incur any costs for the Consumer.
  8. If the Seller has not offered to collect the Goods itself, the Seller may withhold reimbursement of the payment received from the Consumer or an Entrepreneur having the rights of the Consumer until it has received the Goods back or the Consumer or Entrepreneur having the rights of the Consumer has provided proof of return, whichever event occurs first.
  9. A Consumer or an Entrepreneur having the rights of a Consumer shall be obliged to return the Goods to the Seller or hand them over to a person authorised by the Seller to collect them immediately, but no later than 14 days from the day on which it withdrew from the Sales Contract, unless the Seller offered to collect the Goods itself. In order to meet the deadline, it is sufficient to send back the Goods before its expiry. 
  10. The Consumer or Entrepreneur with Consumer rights shall bear only the direct costs of returning the Goods. 
  11.  The Consumer or Entrepreneur having the rights of the Consumer shall be liable for any reduction of the value of the Goods resulting from the use of the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods. 
  12. The right of withdrawal does not apply to the Sales Contract: 
  1. in which the subject of the service is non-prefabricated Goods, manufactured according to the specifications of the Consumer or Entrepreneur having the rights of the Consumer or serving to satisfy its individual needs;
  2. in which the object of the service is Goods delivered in sealed packaging which cannot be returned for health protection reasons or for hygiene reasons if the packaging has been opened after delivery;
  3. in which the object of the service are Goods which, after delivery, are inseparably connected by their nature with other goods. 
  1. LIABILITY FOR THE CONFORMITY OF GOODS WITH THE CONTRACT 
  1. With regard to Sales Contracts concluded by Customers who are Consumers or Entrepreneurs having the rights of a Consumer, the Seller shall be liable for the conformity of the Goods with the Sales Contract under the terms of the Act of 30 May 2014 on Consumer Rights. 
  2. The Seller shall be liable for any lack of conformity of the Goods with the Sales Contract existing at the time of delivery and disclosed within two years from that time, unless the Goods' shelf life, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer. 
  3.  Any lack of conformity of the goods with the contract of sale which becomes apparent before the expiry of two years from the time of delivery of the goods shall be presumed to have existed at the time of delivery, unless the contrary is proved or the presumption cannot be reconciled with the nature of the goods or the nature of the lack of conformity of the goods with the contract of sale. 
  4. The Seller may not rely on the expiry of the time limit for establishing that the Goods are not in conformity with the contract of sale if the Seller has fraudulently concealed the lack of conformity. 
  5.  Goods shall comply with the sales contract if, in particular, they comply with regards to:
  1. description, type, quantity, quality, completeness and functionality; 
  2. suitability for the specific purpose for which it is needed by the Consumer or an Entrepreneur having the Consumer's rights, which the Consumer or Entrepreneur having the Consumer's rights notified the Seller at the latest at the time of the conclusion of the Sales Contract and which the Seller has accepted. 
  1.  In addition, the Goods must, in order to be deemed to comply with the Contract of Sale:
  1.  be fit for the purposes for which Goods of that kind are normally used, having regard to the applicable laws, technical standards or good practice;
  2.  appear in such quantity and have such characteristics, including durability and safety, as are typical of Goods of that type and which the Consumer or an Entrepreneur having the Consumer's rights may reasonably expect, taking into account the nature of the Goods and the public assurances made by the Seller, its legal predecessors or persons acting on their behalf, in particular in advertising or on labelling, unless the Seller demonstrates that: 
  1. it did not know about the public assurance in question and, judging reasonably, could not have known about it,
  2. prior to the conclusion of the Sale Contract, the public assurance has been rectified under the conditions and in the form in which the public assurance was given, or in a comparable manner,
  3. the public assurance did not influence the decision of the Consumer or the Entrepreneur having the rights of the Consumer to conclude the Sales Contract;
  1.  it is supplied with packaging, accessories and instructions which the Consumer or an Entrepreneur having the Consumer's rights may reasonably expect to be supplied;
  2. it is of the same quality as the sample or model which the Seller has made available to the Consumer or Entrepreneur having the Consumer's rights prior to the conclusion of the Sales Contract and correspond to the description of such sample or model. 
  1.  The Seller shall not be liable for non-conformity of the Goods with the Sales Contract if the Consumer or Entrepreneur having the rights of the Consumer, at the latest at the conclusion of the Sales Contract, has been expressly informed that a specific feature of the Goods deviates from the requirements for conformity with the Sales Contract and has expressly and separately accepted the lack of a specific feature of the Goods. 
  2.  If the Goods are not in conformity with the Sales Contract, the Consumer or an Entrepreneur having the rights of the Consumer may request their repair or replacement. 
  3. If bringing the Goods into conformity with the Sales Contract in a manner chosen by the Consumer or Entrepreneur having the rights of the Consumer is impossible or would require excessive costs for the Seller, the Seller may: 
  1. make a replacement when the Consumer or the Entrepreneur with rights as a Consumer requests a repair, or 
  2. carry out repairs when the Consumer or Entrepreneur with consumer rights requests a replacement, 
  1.  If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into conformity with the Sales Contract. 
  2.  When assessing the unreasonableness of the costs for the Seller, all circumstances of the case shall be taken into account, in particular the significance of the non-conformity of the Goods with the sales contract, the value of the Goods in conformity with the sales contract and the excessive inconvenience for the Consumer or the Entrepreneur having the rights of the Consumer arising from the change in bringing the Goods into conformity with the sales contract. 
  3.  The Seller shall repair or replace the Goods within a reasonable period of 21 days from the time the Seller is informed by the Consumer or an Entrepreneur having the rights of the Consumer of the lack of conformity with the Sales Contract, and without undue inconvenience for the Consumer or an Entrepreneur having the rights of the Consumer, taking into account the specific nature of the Goods and the purpose for which the Consumer or Entrepreneur having the rights of the Consumer purchased the Goods. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by the Seller. 
  4.  The Consumer or Entrepreneur having the rights of the Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at its own expense. 
  5. The Consumer or Entrepreneur having the rights of the Consumer shall not be obliged to pay for the mere use of the Goods which are subsequently replaced.
  6. If the Goods are not in conformity with the Sales Contract, the Consumer or Entrepreneur having the rights of the Consumer may make a declaration to reduce the price or withdraw from the Sales Contract when: 
  1. The Seller has refused to repair or replace the Goods,
  2. The Seller has failed to repair or replace the Goods,
  3. The Seller has attempted to repair or replace, but the lack of conformity of the Goods with the Sales Contract continues,
  4. the lack of conformity of the Goods with the Sales Contract is significant enough to justify a price reduction or withdrawal from the Sales Agreement, without first exercising the right to demand repair or replacement, 
  5. it is clear from the Seller's statement or the circumstances that it will not bring the Goods into conformity with the Sales Contract within a reasonable time or without undue inconvenience for the Consumer or the trader having the Consumer's rights. 
  1.  The reduced price must remain in such proportion to the price under the Sales Contract as the value of the Goods not in conformity with the Sales Contract remains to the value of the Goods in conformity with the Sales Contract. 
  2.  The Seller shall reimburse to the Consumer or Entrepreneur having the rights of the Consumer the amounts due as a result of exercising the right to reduce the price immediately, but no later than within 14 days of receiving the declaration on price reduction.
  3.  A Consumer or an Entrepreneur having the rights of a Consumer may not withdraw from a Sales Contract if the lack of conformity of the Goods with the Sales Contract is irrelevant. It is presumed that the lack of conformity of the Goods with the contract is significant. 
  4.  If the non-conformity with the Sales Contract relates only to some of the Goods delivered under the Sales Contract, the Consumer or Entrepreneur with Consumer Rights may withdraw from the Sales Contract only in respect of those Goods and also in respect of the other Goods purchased by the Consumer or Entrepreneur with Consumer Rights together with the Goods not conforming with the Sales Contract, if the Consumer or Entrepreneur with Consumer Rights cannot reasonably be expected to agree to retain only the Goods conforming with the Sales Contract. 
  5.  In the event of withdrawal from the Sales Contract, the Consumer or Entrepreneur having the rights of the Consumer shall immediately return the Goods to the Seller at the Seller's expense. The Seller shall refund the price to the Consumer or Entrepreneur having the rights of the Consumer immediately, but no later than within 14 days of receipt of the Goods or proof of their return. 
  6.  The Seller shall refund the price using the same method of payment used by the Consumer or Entrepreneur having the rights of the Consumer, unless the Consumer or Entrepreneur having the rights of the Consumer has expressly agreed to a different method of refund that does not incur any costs for the Consumer. 
  7. With regard to Sales Contracts concluded by Customers who are not Consumers or Entrepreneurs having the rights of a Consumer, the warranty for defects referred to in Article 556 et seq. of the Civil Code is excluded 
  1. SERVICES PROVIDED ELECTRONICALLY 
  1. The Seller, in connection with the operation of the Store, provides the following services free of charge: the possibility of placing an order via an order form, Customer Account, contact form. These services are provided 24 hours a day, 7 days a week. 
  2. The service of placing an order consists in the possibility of submitting to the Seller an offer to conclude an Contract for the sale of the Goods or Goods presented in the Store by means of an order form made available by the Seller in the Store or in the Customer's Account, and it ends with placing an order or with discontinuing the order placement. 
  3. The Customer Account service is only provided following registration by the Customer and consists of enabling the Customer to access and update data, track orders and store the history of completed orders. For this purpose, the Customer is obliged to fill in the registration form available: www.boca-cabo.com/logowanie_create_account and send it to the Seller by pressing the button: "Register". The creation of a Customer Account is possible after prior reading and acceptance of the Terms and Conditions. After submitting the registration form, the Customer shall immediately receive confirmation of the creation of a Customer Account by e-mail to the address indicated during registration. With this, the contract for the electronic provision of the Customer Account service is concluded. Cancellation of the Customer Account service is possible at any time - for this purpose a request for deletion of the Customer Account must be submitted to the Seller. The Customer's account is deleted immediately upon receipt of the task, but no later than within 14 days of the request.
  4. The contact form service consists of sending the Seller a message via the form available at www.boca-cabo.com/kontakt. Cancellation of the contact form service is possible at any time and consists of stopping the sending of messages to the Seller. 
  5. The Seller may discontinue individual services and terminate the agreement for the provision of electronic services by giving one month's notice. Termination is possible for important reasons such as a change in the law relating to the provision of services by electronic means, technical or technological changes, changes to the way in which business is conducted, in particular changes to the scope or manner in which services are provided.
  6. Notwithstanding the above, the Seller may temporarily restrict or prevent access to the electronically provided services or terminate the contract for the provision of electronic services without notice in the event of a gross breach by the Customer of the law or these Terms and Conditions, in particular for security reasons.
  7. The Seller shall immediately inform the Customer of the restriction or prevention of access to the electronically provided services or termination of the contract for electronic provision of services at the e-mail address provided by the Customer when placing an order, creating a Customer Account or in the contact form.
  1. COMPLAINTS 
  1. The Customer may lodge a complaint about the purchased Goods, the sales process or the functioning of the Store in any form, in particular: 
  1. electronically, e.g. via the complaint form available at: www.boca-cabo.com/reklamacje or by sending an e-mail to customercare@boca-cabo.com or 
  2. In writing to the following address: [postal address relevant to such matters]. 
  1. The complaint should include the designation of the Customer making the complaint and a description of the circumstances giving rise to the complaint and how to contact the Customer. In the case of a complaint concerning non-conformity of the Goods with the Sales Contract, the Seller has the right to ask for additional information in connection with the complaint, in particular photographs of the Goods.
  2. The Seller shall consider the complaint without delay, but no later than within 14 days of receiving the complete complaint notification and inform the Customer about the method of its consideration in a manner indicated by the Customer in the complaint notification. 
  3. In the event of a successful complaint regarding the Goods, the Customer is obliged to send the Goods back to the address: [postal address relevant to such matters].
  1.  PERSONAL DATA AND COOKIES
  1. The Seller is the administrator of the Customer's personal data. 
  2. The Seller uses "cookies" in the Store. 
  3. The rules for the protection of the Customer's personal data and for cookies are set out in the privacy policy, which is available at https://bocacabo.myshopify.com/pages/polityka-prywatnosci. 
  1. INTELLECTUAL PROPERTY 

The rights to the Store, in particular its name, domain, software, trademarks, works, databases contained in the Store belong to the Seller and are under legal protection, in particular the protection provided for by the Act of 4 February 1994 on copyright and related rights, the Act of 27 July 2001 on the protection of databases and the Act of 30 June 2000 on industrial property rights. 

  1. AMICABLE RESOLUTION OF DISPUTES 
  1. A customer who is a consumer may use amicable dispute resolution methods.
  2. Detailed information on the possibility to use out-of-court complaint and redress procedures is available on the website of the Office of Competition and Consumer Protection https://uokik.gov.pl as well as in the offices or on the websites of Municipal or District Consumer Ombudsmen or Provincial Inspectorates of Trade Inspection. 
  3. Notwithstanding the above, at http://ec.europa.eu/consumers/odr/ an online platform for the resolution of disputes between consumers and traders (ODR platform) is available for both consumers and traders.
  1. FINAL PROVISIONS
  1. The regulations enter into force on 08.06.20023. 
  2. Previous versions of the Rules are available below. 
  3. The Seller has the right to amend these Terms and Conditions for important reasons, such as changes in regulations, in particular those concerning the sale of Goods or provision of electronic services, technical or technological changes, changes in the way of conducting business, including changes in the scope or manner of providing electronic services. The provisions of the Terms and conditions in force on the date of their conclusion shall apply to Sales Contracts or agreements for the provision of services by electronic means concluded prior to the entry into force of the new Terms and Conditions.
  4. The Seller informs about changes to the Terms and Conditions by placing the new version of the Terms and Conditions on the website of the Store, and in relation to a Customer who has a Customer Account by sending a message via e-mail to the e-mail address indicated in the Customer Account. If the Customer does not accept the new content of the Terms and Conditions, he/she has the right to delete his/her Customer Account, which is tantamount to termination of the contract for the provision of electronic services. Amendments to the Terms and Conditions shall come into force within 14 days of the publication of the Terms and Conditions on the Store's website or the sending of information on amendments to the Terms and Conditions. 
  5. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply. 

APPENDIX 1. TEMPLATE OF WITHDRAWAL FROM THE CONTRACT - RETURN 

(this form must be completed and returned only if you wish to withdraw from the sales contract - make a return) 

 

 Addressee [Boca Cabo data specific to returns] 

 I/We(* ) hereby give notice of my/our withdrawal from the contract of sale of the following goods

 Date of receipt of goods(s) 

 Client(s) name and surname 

 Client's address(es) 

 Signature of the client(s) (only if the form is sent on paper) 

APPENDIX 2. COMPLAINT FORM TEMPLATE

If you wish to report non-conformity of goods, you can use the form below. 

 

[Boca Cabo data relevant to the complaint] 

 

Order and receipt or invoice number

 

Customer details

First name and last name:

Address:

Email address - to receive information on how the complaint was handled: 

Phone number: 

Reason for rejection:

 

 

 

In connection with a complaint*

- please exchange the goods/repair the goods/reduce the price of the goods by the amount of _____ and return it to the account _________________________________________________

- I withdraw from the contract and ask for a refund to __________________________________________________

 

 

 

 

 

 

  Client's signature (if the form is sent on paper or as an e-mail attachment) 

 

 

 

*please select the correct one.