RETURNS
Please kindly return the items to the address provided below.
Ul. Wspólna 1
42-125 Libidza
email: customercare@boca-cabo.com
mobile: 608 773 777
GENERAL
How do you find the product you are looking for?
To find a product click on a magnifier icon located in the top right corner of the home page. The search bar will appear. Enter your search phrase/word and the system will return the results.
Do I need to create an account to place an order?
No. You can place an order as a guest, without creating an account or registering.
Please note that you have to share your data to finalise the transaction and receive an order.
I have an account, but I can't log in.
Please check if your login and password are entered correctly.
If you can't log in after checking your details, use recover password option and follow further instructions.
How do I check the status of a shipment?
We will be sharing all updates via e-mail you provided.
You can also contact us at any time and to receive detailed information.
Can my account be blocked?
The customer's account may be blocked if violation of the store's policy occurs.
If you want to discuss this matter, contact us describing the situation at customercare@boca-cabo.com
What is the delivery time of the order?
It usually takes up to 5 working days from the moment the payment is received.
PAYMENTS
How do I pay for my order?
You can pay using the following payment gateways:
- Przelewy 24
- BLIK
- APPLEPAY
Can I use the deferred payment option?
No.
When does the order processing begin?
We start processing your order from the moment we receive the payment.
DELIVERY
What courier companies provide the shipping services and what is the cost?
Deliveries within the EU, the US and international shipments are provided by DPD services.
InPost shipping services are available in Poland.
The cost may vary depending on the designated region. It will appear in the checkout after the address is entered.
What should be included in my shipment?
The proof of purchase i.e. invoice/receipt is sent electronically to the e-mail address you provided.
The parcel should only include the items you ordered.
Can I pick-up my order in person?
Unfortunately, we don't have a physical store at the moment therefore we can't provide this option.
If anything changes, we will let you.
What if the shipment is damaged in transit?
Each shipment should be carefully inspected in the presence of the courier. In case of suspected damage during transport, please make a damage report with the courier and immediately contact us by email at customercare@boca-cabo.com.
RETURNS & QUERIES
Can I make a return?
Can I make a complaint about the items I received?
How and when will I be refunded?
All funds are refunded using the method chosen while making payment.
After receiving all the necessary documents and products, it takes up to 14 working days to process a complaint and refund the money.
What if my Paypal or P24 payment is failed?
If unsuccessful transaction occurs, please contact our office at customercare@boca-cabo.com for further instructions.
Can I change the form of payment after placing an order?
We only accept online payments and once finalised, it is not possible to make changes.
If this situation occurs, please contact us at customercare@boca-cabo.com